Warranty registration
We encourage customers to complete the warranty registration form for
faster claim processing. Failure to register does not automatically void
coverage, but it may delay processing.
Warranty Coverage
1 year
Pumps & Motors
Manufacturer limited warranty from the invoice date.
2 years
Pressure Tanks
Manufacturer limited warranty from the invoice date.
Warranty Exclusions
The warranty does not cover damage or failure caused by:
- Incorrect or unsuitable application or system design.
-
Improper installation, wiring, or missing required protection devices.
-
Unauthorized repairs, alterations, or disassembly before inspection.
-
Operation outside published specifications or environmental limits.
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Dry running, cavitation, freezing, chemical damage, corrosion,
or water intrusion.
-
Incompatible fluids, incorrect voltage, or unsuitable electrical supply.
-
Normal wear and tear, including wear of mechanical seals and
motor brushes.
- Failure of external electrical protection or control devices.
Do not open or attempt to repair the product before inspection.
Unauthorized disassembly or modification may limit warranty coverage.
Warranty Claim Requirements
To evaluate your claim, our service department may request:
- Proof of purchase or invoice number.
- Product serial number and a clear nameplate photo.
- Photos or videos showing the issue.
- Installation details and electrical information.
Claims are reviewed following inspection by our technical department
and/or the manufacturer.
Inspection & Warranty Remedy
-
No warranty decision will be made until the product is received
and inspected.
-
If a manufacturing defect is confirmed, the manufacturer may authorize
repair, replacement, or a refund at its discretion.
-
If the original product is unavailable, an equivalent model may
be provided.
30 DAYS
After Inspection: Response & Product Storage
For inspected products awaiting your return-or-disposal decision, we will
send the written inspection or testing results to the email address
provided with your claim.
You must respond in writing within 30 calendar days from the date
we send those results
and tell us whether you want the product returned or authorize us
to dispose of it.
-
If you want the product returned:
Reply with your return instructions and confirm your shipping address.
Return shipping costs are your responsibility unless covered by the
applicable manufacturer warranty or otherwise agreed in writing.
-
If you do not want the product returned:
Confirm in writing that you authorize disposal.
-
If we receive no response within 30 calendar days:
The product will be scheduled for disposal. Disposal will take place
only as permitted by applicable law and after any required notices
or waiting periods.
We do not provide indefinite product storage.
Once a product has been lawfully discarded or recycled, it cannot be
returned or recovered. Any storage extension must be confirmed by
Pump Supermarket in writing.
Shipping & Service Costs
-
Customers are responsible for shipping the product to our facility
for inspection.
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Costs related to removal, installation, downtime, or third-party
services are not covered.
-
Contact our service department before returning or servicing any product.
Special Note: Solar Pumps
For solar pump models with brushed motors, inspect the brushes every
200 operating hours, or as directed by the manufacturer for your model,
and replace them as needed. Normal brush wear is not covered under warranty.
Control Panels & Electrical Protection
External protection devices, including control panels, breakers, and
overload relays, must be correctly installed and rated for the equipment.
Failures caused by improper or missing protection devices are not covered.
Final Notes
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Warranty coverage does not include misuse, installation errors,
or environmental damage.
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A warranty evaluation is required before any remedy is provided.
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These terms are subject to applicable law and do not limit rights
that cannot legally be excluded.
Easy Selector
+1 (786) 613-5872
